Over the past six months I have personally called over 1000 customers and businesses nationwide...

Taking a contract role as a business development marketing analyst has opened up some new doors of insight about what customer service really means to the consumer. I have had hundreds of conversations with owners and project managers from all sizes of companies, ranging from a few hundred dollars in sales to $15 Million annually. It's always a surprise whenever you are reaching out to a new customer or business to have a conversation about a client, because you just never know what people will say about a company they are doing business with...

As you would imagine the conversations can take many turns and vary greatly, many happy and wonderful customer experiences are intertwined with frustration and disdainful rants. Learning about a business from the clients point of view can be very eye-opening, not only to past performance but also to the future of growth and possibility.